售后服务


Role:

Provide on-site service for MBraun product in China area, and also Asia area.

Responsibilities:

1. Perform installation, start-up, trouble-shooting, maintenance, and repair services on site. 
2. Analyze, troubleshoot, and service related systems beyond the equipment MBraun supplied. 

3. Provide customer training (on- and off-site). 
4. Assist in training of newly hired service engineer. 
5. Communicate with customers to ensure customer satisfaction; especially in  problematic / dissatisfied customer situations. 

6. Complete required field documentation and reports.

7. Travel as required – both domestic and international.

Requirements: 

1. Bachelor or   higher degree of engineering in electrical automation or industry automation.   
2. Technical background experience is necessary. 
3. Possess working knowledge of PLC programming. 
4. Strong communication skill to maintain customer relationship. 

5. Proven/demonstrated electrical expertise and the ability to work with analysis, troubleshooting, and service related to electrical equipment. 

7. Fluent in written and spoken English.
8. Good oral and written communication skills. 
9. Computer skills required, including Microsoft Office. 

10. Ability to function in a team environment. 
11. Ability to work flexible hours and travel.


Role:

Provide on-site service for MBraun product in south China area.

Responsibility:

1. Perform installation, start-up, trouble-shooting, maintenance, and repair services on site.

2. Analyze, troubleshoot, and service related systems beyond the equipment MBraun supplied.

3. Provide customer training (on- and off-site).

4. Assist in training of newly hired service engineer.

5. Communicate with customers to ensure customer satisfaction; especially in problematic / dissatisfied customer situations.

6. Complete required field documentation and reports.

7. Travel as required – both domestic and international.

Requirement:

1. Home office (south China, give priority to Guang Dong location).

2. Bachelor or higher degree of engineering in electrical automation or industry automation.

3. Strong technical background experience, at least 5 years hands on experience with drives and motors

4. Strong communication skill to maintain customer relationship, skills and ability to handle dissatisfied customers.

5. Possess working knowledge of PLC programming.

6. Proven/demonstrated electrical expertise and the ability to work with analysis, troubleshooting, and service related to the electrical equipment.

7. Fluent in written and spoken English.

8. Excellent oral and written communication skills.

9. Computer skills required, including Microsoft Office.

10. Ability to function in a team environment.



Role:

Provide on-site service for MBraun product in north China area.

Responsibilities: 

1. Perform installation, start-up, trouble-shooting, maintenance, and repair services on site. 

2. Analyze, troubleshoot, and service related systems beyond 

the equipment MBraun supplied. 
3. Provide customer training (on- and off-site). 
4. Assist in training of newly hired service engineer. 
5. Communicate with customers to ensure customer 

satisfaction; especially in problematic / dissatisfied 

customer situations. 
6. Complete required field documentation and reports.

7. Travel as required – both domestic and international.

Requirements:  

1. Home office (north China, give priority to Chang Chun location).

2. Bachelor or higher degree of engineering in electrical automation or industry automation.   

3. Technical background experience is necessary.

4. Possess working knowledge of PLC programming. 
5. Strong communication skill to maintain customer 
relationship, skills and ability to handle dissatisfied customers. 

6. Proven/demonstrated electrical expertise and the ability to work with analysis, troubleshooting, and service related to the electrical equipment. 

7. Fluent in written and spoken English.

8. Excellent oral and written communication skills. 

9. Computer skills required, including Microsoft Office. 

10. Ability to function in a team environment. 

11. Ability to work flexible hours and travel.


Reporting to: service manager

Company welfare: social insurance, free company car, annual bonus, annual company travel, employee physical examination.

Contact: Please send your CV with " Name + position" as subject to the mail address : HR@mbraunchina.com


Company Introduction

Established in October 2002 as the wholly subsidiary of M.Braun Germany, M.Braun Inertgas Systems (Shanghai) Co., Ltd mainly focused on sales, production, marketing, service and consulting in Asia area. 

Located in Munich Germany, M.Braun Inertgas-Systeme GmbH was incorporated in 1976, holding by Indus, the Frankfurt listed company. With manufacturing center in key markets like Munich Germany, Boston USA and Shanghai China, MBRAUN have now owned subsidiaries and agents in Britain, France, Korea, Japan and Australia, etc. 

As a subsidiary of a world famous corporation, MBRAUN China inherited the culture of “quality, engineering and clean”, providing solution and device for the production and research needs of water free, oxygen free and dust free circumstances in the field of universities, research institutes, OLED and semiconductor manufacturing, battery manufacturing, chemical, additive manufacturing and general industries around the world.

As a German company, we believe in a “people first” corporate culture. In order to co-create high quality products and professional services, we provide opportunities to all the employees to learn from each other and to display themselves. Focusing on personnel training, we provide professional and technical training in various forms like global training and international communication, etc. 

Website: www.mbraun.com  www.mbraunchina.com